Privacy Policy
This policy explains how GPK Labs ("we", "us") collects, uses and protects information in the Venue Sathi Android app, the web app at app.venuesathi.com and the website venuesathi.com (together, "Venue Sathi").
Venue Sathi is a business tool for function halls, marriage gardens and banquet venues. Accounts are created for venue owners and their staff. It isn't meant for the general public.
1. Information we collect
Account information. For each user: first and last name, email address, mobile number, role, organisation, and an optional profile photo. Passwords and app PINs are stored only as one-way hashes. We never store them in readable form.
Business records you enter. Venue, hall and service details, photos of venues and halls, and booking, enquiry and payment records. These can include your customers' names, mobile numbers, email addresses and addresses, event details, amounts, and payment references such as UPI transaction numbers. We don't process payments or collect card or bank details.
Device and technical information. A push-notification token for your device, so we can send alerts, plus basic server logs (such as IP address and request time) used for security and troubleshooting.
Biometrics. If you turn on fingerprint or face unlock, the check happens entirely on your device through Android. Venue Sathi never receives or stores your biometric data.
Photos. The app reads only the photos you choose to upload. It doesn't scan your gallery.
We don't use advertising, analytics or tracking SDKs, and we don't collect your location or contacts.
2. How we use information
- To provide the service: sign-in, bookings, enquiries, payments tracking, reports and team permissions.
- To send notifications about activity in your organisation, such as new bookings, enquiries and payments.
- To keep accounts secure, prevent misuse and fix problems.
- To contact you about your account or important changes to the service.
We don't sell your information, and we don't use it for advertising.
3. Sharing
- Within your organisation. Data is visible to other users in your organisation according to the roles and permissions your administrator sets.
- Service providers. We use Google Firebase Cloud Messaging to deliver push notifications, and hosting providers to run our servers. They process data only on our behalf.
- Legal reasons. We may disclose information if required by law or to protect the rights and safety of users or the public.
4. Your customers' data
When a venue records information about its own customers, the venue decides what to record and is responsible for having a reason to collect it. We store and process that information only to provide Venue Sathi to the venue. If you're a venue's customer and want your details changed or removed, contact the venue directly, or contact us and we'll pass your request on.
5. Security
Data is sent over encrypted connections (HTTPS). Each organisation's data is kept separate. Sign-in tokens on the mobile app are kept in Android's secure storage. No system is perfectly secure, but we work to protect your information and will notify affected users of any breach as required by law.
6. Data retention
We keep account and business data while your organisation's account is active. When an account or organisation is deleted, we delete the related data within 30 days. Backups are overwritten within a further 90 days. We may keep limited records longer where the law requires it.
7. Deleting your account and data
To request deletion of your Venue Sathi account, email gpklabs1@gmail.com or message us on WhatsApp (+91 97632 41593) from the email address or mobile number registered to your account. Tell us whether you want to delete:
- your user account only (your name, email, mobile, photo, PIN and device tokens), or
- your whole organisation, meaning all its venues, halls, bookings, enquiries, customers and payment records. Only the organisation's owner or administrator can request this.
We'll confirm your identity and complete the deletion within 30 days. Records that other users in your organisation created stay with the organisation unless the whole organisation is deleted.
8. Your choices and rights
You can view and update your profile in the app, turn off notifications in your device settings, and turn off PIN or biometric unlock at any time. You can ask us for a copy of your data, a correction, or deletion using the contact details below. We'll respond in line with applicable law, including India's Digital Personal Data Protection Act, 2023.
9. Children
Venue Sathi is for businesses and isn't directed at children under 18. We don't knowingly collect personal information from children.
10. Changes to this policy
If we change this policy, we'll update the effective date above. For significant changes, we'll also notify you in the app or by email.
11. Contact
GPK Labs, India
Email: gpklabs1@gmail.com
WhatsApp: +91 97632 41593
Website: gpklabs.com